If you Google "UX audit report template," you'll find a lot of Figma files and checklists. They're not bad. But most of them miss the elements that actually make a UX audit useful to the people who receive it. This guide covers what a proper UX audit report should include — and walks you through each section.
A UX audit report is a structured analysis of a website or product's user experience — identifying what's working, what's broken, and what needs improvement. It's not a redesign proposal. It's not a list of personal preferences. It's a diagnostic document that answers: where is this product losing users, and why?
This goes at the top and should take no more than one page. It answers:
Most reports bury the executive summary or skip it entirely. Don't. Decision-makers read this first and often only.
Before you can trust a diagnosis, you need to know how it was made. This section documents:
Break the audit into clear UX dimensions and score each one.
| Dimension | What It Covers |
|---|---|
| Visual Hierarchy & Layout | Does the design guide users to the right actions? |
| Navigation & IA | Can users find what they need? |
| Onboarding | Does the product orient new users effectively? |
| Performance | How fast does it load? |
| Accessibility | Can everyone use it? |
| Mobile Responsiveness | Does it work on all screen sizes? |
| CTA Clarity | Are conversion paths obvious? |
Score each on a consistent scale (we use 0–100). This makes follow-up audits easy — you can show improvement over time.
This is the core of the report. For each finding, you need four things:
a) The issue — "The primary CTA on the pricing page is below the fold on mobile" is a finding. "Navigation is confusing" is not.
b) Evidence — screenshot, video recording, analytics data, or test result. Never include a finding you can't support.
c) Severity rating:
d) Recommendation — specific, actionable. "Move the primary CTA above the fold on mobile and change the label from 'Submit' to 'Complete Purchase'" is a recommendation.
Most UX audit reports skip the positives entirely. That's a mistake.
Documenting what works well shows you've done a complete analysis — and tells the team what not to break when making changes.
A good UX audit report provides a prioritized action plan organized by:
Pair each item with an estimated effort level (small/medium/large).
Supporting materials: full screenshots, heuristics reference, testing session notes, analytics data exports.
No scoring system. Lists of issues without severity ratings leave readers unable to prioritize. Always score.
Subjective language. "The design feels outdated" is an opinion. "The typography uses a font deprecated in the brand guide" is a finding.
Missing the mobile experience. Over 60% of web traffic is mobile. Auditing only desktop misses more than half the user experience.
No positive findings. A report that's all problems reads like a hit piece, not a professional assessment.
Too long. Aim for a document decision-makers will actually get through.
UX Audit Report — [Product Name]
Audit Date: [Date]
Audited by: [Name/Team]
EXECUTIVE SUMMARY
Overall Score: X/100
Top 3 Issues: [List]
Recommended Actions: [List]
METHODOLOGY
Scope: [Pages/flows covered]
Method: [Heuristic/user testing/AI/analytics]
Tools: [List]
DIMENSION SCORES
[Table with 7 dimensions and scores]
FINDINGS
Issue 1: [Title]
- Description:
- Evidence: [Screenshot/data]
- Severity: Critical/High/Medium/Low
- Recommendation:
WHAT'S WORKING WELL
[Positive findings]
PRIORITIZED ACTION PLAN
Immediate: [List]
Short-term: [List]
Long-term: [List]
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